Follow Us:

Home Products Services

Services

Overview

•  Deliver effortless customer service
•  Provide consistent and engaging customer service across all channels – and wow digitally connected consumers – with SAP Hybris software. Give your call center and help desk agents a complete view of customers, including social media activity, so they can quickly solve problems and win loyalty. And empower field service technicians with the mobile tools and technology they need to excel.

Filed Service Management

• Support field service from every angle with optimized workforce scheduling and mobile apps
• Enable and manage comprehensive field service processes, including call taking, service order planning, resource scheduling, on-site service execution, and billing – all with field service management software from SAP. Automate your processes and leverage optimized scheduling functions to make the best use of your resources and meet service-level agreements. Offer your field engineers mobile access to information to increase productivity and data quality.

 

Solution Capabilities

• Service Request Management
• Resource Scheduling and Dispatch
• Mobile Service Execution
• Machine-to-Machine Automated Ticketing
• Customer Service Analytics
• Service Collaboration
• Service Contract Management
• Visual knowledge Support
• Knowledge Management
• Billing and Payment Management

Omnichannel Customer Service

• Give service reps a full view of customers across all channels, and enable real-time collaboration to solve complex cases
• Rely on comprehensive omnichannel customer service – achieved with SAP Hybris software – so your company can meet the expectations of its most demanding customers. Improve customer satisfaction and strengthen loyalty to make your entire organization more competitive. Enable contact center channels through phone, e-mail, chat, and SMS, while empowering agents to streamline processes and provide multichannel service excellence.

 

Solution Capabilities

• Machine-to-machine Automated System
• Self-service Support Portal
• Social Customer Engagement
• Social Listening and Sentiment Analysis
• Mobile Service Execution
• Service Request Management
• Knowledge Management
• Service Collaboration
• Customer Service Analytics
• Inbound/Outbound Contact Centers

Transparent Service Process and Operation

• Access real-time views of customer feedback and boost productivity by collaborating with mobile connectivity
• Achieve comprehensive and optimized service processes in a single workspace thanks to SAP Hybris software for transparent service operations. See how such service processes can result in higher first-time resolution rates. Enable your service professionals to collaborate, access needed data, and transact in real time – in person or on mobile devices. Align marketing, sales, and backend processes to help ensure that revenue opportunity is seized with every interaction.

 

Solution Capabilities

• Order Management and Processing
• Service Contract Management
• Returns Management
• Complaints Management
• Collaborative Selling
• Service Marketing
• In-house Repair Management

 







 

hellloo
Quick Contact