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Commerce

SAP Commerce Cloud is a completely digital business solution that can integrate digital and physical customer touchpoints onto a single, robust platform, helping you deliver exceptional, seamless customer experiences anywhere, anytime. It’s safe, secure and protected by state-of-the-art security and authentication technology.

Objectives

• Seizing the opportunity to become a global e-commerce business

• Lower set up and running costs

• Innovate and differentiate to grow, thrive, and win in the digital-first economy

• Deliver a consistent, personalized digital commerce experience

• Enhance your competitiveness and increase efficiency in how you engage and sell to your customers

Solution

• Grow sales with omnichannel digital commerce software
• Deliver a contextual and personalized omnichannel shopping experience with e-commerce, m-commerce, and social commerce software from SAP Hybris. Take advantage of data-driven customization, cost-effective order management and fulfillment, real-time inventory management, and more. Or if you’re running a small business, go with SAP Anywhere – CRM and shopping cart software for SMEs.

Subscription Billing and Revenue Management

• Monetize digital transformation through high-volume, subscription billing and revenue management
• Play to win in today’s digital services marketplace with software for high-volume, subscription billing and revenue management.

 

Our software can help you:

* Exploit fast-moving market opportunities by quickly changing customer pricing and partner revenue-sharing models
* Launch customer-centric subscription offers that set you apart from competitors
* Ramp up efficiency to integrate the order-to-cash process and deliver low TCO
* Improve visibility from customer management to revenue recognition

 

Solution Capabilities:

• Subscription Order Management
• Pricing Simulation
• Billing Mediation
• Service Control
• Pricing and Charging
• Invoicing
• Flexible Solution Billing
• Digital Documents
• Receivables Management and Payment Handling
• Credit and Collection Management
• Financial Customer Care and Dispute Management

Data Management and Omnichannel Commerce

* Gain a single view of your customers, products, and order activity in a central hub designed for customer engagement.

* Unify customer, product, and order information from multiple sources and across all channels with master data management software from SAP Hybris. Give business users intuitive access to consistent and comprehensive information on one platform. Increase responsiveness with centralized data consolidation and a business-focused approach to master data management. Shorten product launch cycles, streamline operations, and reduce cost with a flexible, extensible data model.

 

Solution Capabilities:

•  Marketing Profile

•  Localization and Internationalization

•  Digital Asset Management

•  Worlflow and Collaboration

•  Data Aggregation and Validation

Omni channel Commerce

* Drive customer engagement and sales to deliver a digital omnichannel commerce experience from discovery to order
* Engage your customers in a contextual experience that matches their expectations and drives sales. Our digital Omni channel commerce management software can help you:
* Create a seamless and highly personalized customer experience across every channel and touch point – and make it consistent from initial order to final fulfilment
* Consolidate sales, management, and service onto a single platform that’s designed for omnichannel commerce and puts the customer first

 

Solution capabilities:

• Product Content and Catalog Management
• Omnichannel Customer Experience
• Search and Navigation
• Bundling, Configuration and Subscription Management
• Pricing and Promotions
• Digital Merchandising
• Marketing Recommendations
• Order Orchestration and Management
• Commerce Industries
• Omnichannel Touch Points
• Remarketing

Benefits of Commerce

•  Contextual, personalized and relevant customer experiences

•  Increases sales and revenue

•  Agility and flexibility to test and innovate

• Accelerates your time-to-value

•  Low total cost of ownership

 







 

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