SAP CUSTOMER SERVICE

Course content for SAP CS CUSTOMER SERVICE:

 

 

Overview of Customer Service

CS Integration with Other Modules
CS – SD Integration
CS – QM Integration
CS – FI Integration
CS – CO Integration
CS – PP Integration
CS – MM Integration
CS – HR Integration
Organisational elements in Customer service Module
Master data in Customer service
Installed Base Management
Functional Location
Equipment
Serial Number Management
Work Centre
Cost Centre
Activity
Activity Pricing
Warranty & Types
Status Profiles
DIP Profile

In-House Repair Process

 Service Notification
. Repair Order
. Service Order
. Resource Related Billing

Repair-At-Site Process

. Service Notification
. Service Order
. Resource Related Billing

Annual Maintenance Contract Process

Contracts
. Task Lists
. Maintenance Plan

Third Part Repair Process

Service Notification
. Service Order
. Resource Related Billing

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