You submit a request, we will get into a conference call with the solution provider guy, we will collaborate and coordinate as regards scope of work relating to schedule, cost and quality.
Whatever issues you raise, we will solve in our test system as far as practicable, simulate in your test system and then work with you in your Production system. All remote without involving heavy overheads.
You could still be working with your Implementation Partner, but feel stuck at a point where specialized skill is required. Say while working in US it is required taxation for Sweden and resource is not available. We will prove useful and you nor your implementation partner need to hire an additional resource or waste time on trial and error.
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If for whatever reason you feel you are not getting the result in the desired time schedule or not of quality, you have every right to escalate the issue to us and we immediately intervene to resolve the issue either by helping the existing resource or find another one without any extra cost to you. Your satisfaction is our guarantee.